Notaries are regulated by the Faculty Office of the Archbishop of Canterbury under the direction of the Master of the Faculties. Though a Notary Public in England and Wales is appointed for life, Notaries are required to apply for and renew their Practicing Certificates annually. Our Practicing details are available on the Faculty Office’s website. Lakshmy Mridula Notary Public is also a member of the Notaries Society.
I am normally open between 9.00 am and 6.00 pm from Monday to Friday, I am able to arrange meetings outside of these hours, and weekends with prior appointments.
- treat you fairly and with respect;
- communicate with you in plain language;
- review your matter regularly;
- advise you of any reasonably foreseeable
circumstances and risks that could affect the outcome of your matter
- provide us with clear, timely and accurate
- provide all documentation and information
that I reasonably request in a timely manner, and
- safeguard any documents that may be required
for your matter, including documents that you may have to disclose to another
- seek advice from foreign jurisdiction, if necessary
Professional Indemnity Insurance
My maximum aggregate liability to you in this matter will
be £2 million including interest and costs unless I expressly
state a different figure in our letter confirming your instructions. If you
wish to discuss a variation of this limit, please contact the person dealing
with your matter. Agreeing a higher limit on our liability may result in us
seeking an increase in our charges for handling your matter.
I will not be liable for:
- losses that were not foreseeable to you and
us when this contract was formed
- losses not caused by any breach on my part
- business losses, including losses sustained
by any individual not acting for purposes of their trade, business, craft or
Lakshmy Mridula Notary Public is authorised
and regulated by the Office of the Archbishop of Canterbury at The Faculty Office of the Archbishop of Canterbury, 1 The
Sanctuary, Westminster, London, SW1P 3JT
Professional indemnity insurance
I have professional indemnity insurance giving cover for
claims against the firm. Details of this insurance, including contact details
of our insurer and the territorial coverage of the policy, can be inspected at my
office or made available on request.
To comply with our regulatory obligations and the terms of
our professional indemnity insurance, I may disclose relevant documents and
information to insurers, brokers and insurance advisers on a confidential
basis. This could include details of any circumstances arising from our work
for you that might give rise to a claim against us. Unless you
notify us to the contrary, you agree to such disclosure by us
even if the documents and information in question are confidential and/or
subject to legal professional privilege.
Storage and retrieval of files
After completing the work, I will be entitled to keep your file
for 12 years and pubic documents will be stored permanently.
If I retrieve your file from storage, I may charge you
- time spent retrieving the electronic
OR paper and electronic file and producing it
- reading, correspondence, or other work necessary
to comply with your instructions in relation to the retrieved file
- providing additional copies of any documents
External auditing and due diligence
External firms or organisations may conduct audit or
quality checks on our practice from time to time. They may wish to audit or
quality check your file and related papers for this purpose. It is a specific
requirement imposed by us that these external firms or organisations fully
maintain confidentiality in relation to any files and papers which are audited
or quality checked.
Your files may also be reviewed in a due diligence
exercise relating to the sale or transfer of all or part of our business, the
acquisition of another business by us or the acquisition of new business If you
do not wish your file to be used in this way, please let us know as soon as
Terminating your instructions
You may end your instructions at any time by giving us
notice in writing. I can keep all your papers and documents while our charges
or disbursements are outstanding.
I can only decide to stop acting for you with good reason
and I must give you reasonable notice.
If you or I decide that I should stop acting for you, you
are liable to pay our charges up until that point. These are calculated on our agreement
with you at the time of confirming your instructions.
I use your personal data primarily to provide legal
services to you, but also for related purposes:
- conducting checks to identify you, verify
your identity and screen for financial or other sanctions
- gathering and providing information required
by or relating to audits, enquiries and investigations by regulatory bodies
- complying with professional, legal and
regulatory obligations that apply to our business
- ensuring practice policies are adhered to, eg
policies covering security and internet use
- operational reasons, such as improving
efficiency, training and quality control
- ensuring the confidentiality of commercially
- statistical analysis to help us manage our
- updating and enhancing client
- preventing unauthorised access and
modifications to systems
- preparing and filing statutory returns
- ensuring safe working practices, and monitoring
and managing staff absences and staff access to systems and facilities
- staff administration and assessments,
monitoring staff conduct, and disciplinary matters
Our use of your personal data is subject to your
instructions, the EU General Data Protection Regulation (GDPR), other relevant
UK and EU legislation and our professional duty of confidentiality.
Lakshmy Mridula is a
data controller for the purpose of the GDPR and other relevant data protection
I may use your personal data to send you updates (by
email, text, telephone or post) about legal developments that might be of
interest to you and/or information about our services, including exclusive
offers, promotions or new services or seasonal greetings. You have the right to
opt out of receiving promotional communications at any time, by:
- contacting us by an email
Prevention of money laundering and terrorist financing
I am required by law to confirm satisfactory evidence of
the identity of our clients and, sometimes, people related to them. This is
because Notary Public who deals with money
and property on behalf of their clients can be used by criminals wanting to
To comply with the law, I need evidence of your identity
as soon as possible. This is explained in our letter confirming your
instructions. Any personal data I receive from you for the purpose of
preventing money laundering or terrorist financing will be used only for that
- with your consent, or
- as permitted by or under another enactment
I am professionally and legally obliged to keep your
affairs confidential. However, solicitors may be required by statute to make a
disclosure to the National Crime Agency where they know or suspect that a
transaction may involve money laundering or terrorist financing. If I make a disclosure
in relation to your matter, I may not be able to tell you that a disclosure has
been made. I may have to stop working on your matter for a period of time and
may not be able to tell you why.
Subject to section ‘Limit of liability’ above, I shall
not be liable for any loss arising from or connected with our compliance with
any statutory obligation which I may have, or reasonable belief I may have, to
report matters to the relevant authorities under the provisions of the money
laundering and/or terrorist financing legislation.
The information and documentation you provide us is
confidential and subject to legal professional privilege unless:
- stated otherwise in this document, our letter confirming your instructions or data protection law, eg in relation to prevention of money laundering and terrorist financing, or
- I advise you otherwise during the course of your matter
I cannot absolutely guarantee the security of information
communicated by email or mobile phone. Unless I hear from you to the contrary, I
will assume that you consent for us to use these methods of communication.
Receiving and paying funds
My policy is to only accept cash up to £500.00. If you try to avoid this policy by
depositing cash directly with our bank, we may decide to charge you for any additional
checks I decide are necessary to prove the source of the funds. Where I have to
pay money to you, it will be paid by a bank transfer.
Please be aware that I do not notify changes to important
business information, such as bank account details, by email.
I will wherever possible provide you with a
fixed fee for my work in advance of our appointment. Where this is not possible
the fees will be calculated by reference to all relevant matters including the
time needed to carry out the work, the value and importance of the matter, its
complexity and the urgency.
The minimum fee payable is £60.
Fees are payable in advance and no later than
at the appointment. I reserve the right to retain any documents until I have
been paid the full amount of any fees. The fees will need to include payment
for notarial works, any preparatory and drafting work, correspondence, meetings
and attendances, travel, administration, record keeping and any other relevant
matters. If your instructions are terminated at any time and for any reason,
fees will be payable for all work undertaken up to the time of such termination.
Payments to third parties
If there are fees to pay to third parties and
you request me to deal with these on your behalf, you will need to pay me the relevant
amounts in advance. This might include, for example, the fee payable for legalisation
or to obtain an apostille; if I use an agent or incur other costs in relation
to these services, you will be responsible for those amounts also.
If you are dissatisfied with the service provided, please raise this with the Notary. If you remain dissatisfied, please contact The Notaries Society of England and Wales who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute. In that case, please write (but do not enclose any original documents) with full details of your complaint to The Secretary of The Notaries Society, PO Box 7655 Milton Keynes MK11 9NR
Email: Secretary@thenotariessociety.org.uk Tel: 01604 758908. If you have any difficulty in making a complaint in writing, please do not hesitate to call the Notaries Society/the Faculty Office for assistance.
If you are still not satisfied with handling of your
complaint, you can ask the Legal Ombudsman to consider the complaint. The Legal
Ombudsman’s contact details are:
- PO Box 6806, Wolverhampton, WV1 9WJ
- telephone 0300 555 0333
Normally, you will need to bring a complaint to the Legal
Ombudsman within six months of receiving a final written response from us about
your complaint, or within six years of the occurrence of the act or omission
about which you are complaining (or if outside of this period, within three
years of when you should reasonably have been aware of it). Generally, the
Legal Ombudsman deals with complaints relating to acts or omissions that
happened after 5 October 2010.
The Legal Ombudsman deals with complaints by consumers
and very small businesses. This means some clients may not have the right to
complain to the Legal Ombudsman, eg charities or clubs with an annual income of
more than £1m, trustees of trusts with asset value of more than £1m and most
businesses (unless they are defined as micro-enterprises). This does not
prevent you from making a complaint directly to us about the service you have
received or about the bill.
Equality and diversity
I am committed to promoting equality and diversity in all
our dealings with clients, third parties and employees. Please contact us if
you would like a copy of our equality and diversity policy
Any dispute or legal issue arising from our Terms of Business
will be determined by the law of England and Wales and considered exclusively
by the English and Welsh courts.
Unless otherwise agreed, these Terms of Business will
apply to all future instructions you give us on this or any other matter.